1. Your booking and our role
These conditions apply to bookings accepted by Clear Blue Diving Ltd, company number 15541282, registered at 61 Bridge Street, Kington, United Kingdom, HR5 3DJ. Contact us at info@clearbluediving.com.
Your contract consists of these conditions, your written confirmation and the booking-specific terms supplied before you commit. An enquiry or quote does not reserve a place. A booking becomes binding when the required payment has been received and the authorised contracting party issues written confirmation. If we decline a booking before confirmation, we will return the payment received for it.
Your quote will identify the supplier and whether Clear Blue is arranging its services as agent, providing a service itself, or organising a package. When we act as agent, your contract for the supplier’s services is with the supplier and its disclosed conditions apply. We remain responsible for our own service. When we are the package organiser, we are responsible for the travel services included in that package, including those delivered by suppliers. The arrangements actually sold determine our legal role.
Booking-specific terms take priority on the matters they expressly address, subject to mandatory law. Supplier terms cannot remove our own statutory responsibilities. Existing bookings keep the conditions agreed when they were confirmed.
2. The lead traveller
The person booking must be at least 18, authorised by everyone in the party to make the booking, and responsible for the agreed payments. They must pass the confirmation, requirements and subsequent notices to all travellers and provide accurate names and contact information.
Check all documents promptly, ideally within seven days, and tell us immediately about errors. Later corrections may involve supplier costs or availability changes. This checking period does not remove legal rights or make you responsible for an error caused by us.
3. Prices, deposits and payment
Your quote identifies the price, currency, deposit, payment deadlines, inclusions, compulsory charges and any amounts payable locally. GBP, USD or EUR payments and any conversion basis will be agreed in writing. Optional extras, park fees, gases, flights and transfers are included only where stated.
The following schedule is carried forward from Clear Blue’s original Standard Rate conditions. It applies only where your quote expressly selects this schedule; another resort, charter or fare may require different terms disclosed before booking.
| Time before departure | Cumulative amount due |
|---|---|
| More than 300 days | 10% of the total price |
| 300–61 days | 50% of the total price |
| 60 days or less | 100% of the total price |
Bookings made within a payment stage require that stage’s amount on confirmation. The percentages are cumulative, not additional instalments. A named Master Saver fare may require 100% on confirmation; it applies only to the specific Master booking and fare conditions supplied with your quote.
If payment is late, we may cancel under the agreed conditions after notifying you of the outstanding amount and consequences. Any amount retained must be an applicable, lawful cancellation charge. A deposit is part of the price, not an additional fee.
4. Information and price changes
We take care with descriptions, photographs and prices, but mistakes and supplier changes can occur. We will correct them and confirm the relevant details before booking. An obvious error does not give us an unrestricted right to increase a confirmed price. If an essential feature matters to you, have it expressly included in the written confirmation.
For packages, a post-booking increase is permitted only where the contract provides the lawful basis and calculation method and gives a corresponding right to a reduction. Relevant changes are passenger transport fuel or power costs, applicable third-party taxes or fees, and exchange rates. We will explain and justify any permitted increase in writing at least 20 days before departure. An increase above 8% gives the choices required by law, including cancellation without a termination fee. A price reduction will reflect eligible cost decreases, less only actual administrative expenses where permitted and explained on request.
Marine-life encounters, visibility, water temperature and specific dive sites cannot be guaranteed. Nitrox and specialist gases depend on the confirmed arrangements and operational availability; this does not remove remedies if an agreed service is not provided.
5. Changing or transferring a booking
The lead traveller should email requests as soon as possible. Changes depend on availability and the applicable fare. We will explain any price difference, supplier cost and administration charge before you agree. The original general amendment charge is USD 50 per person per change where disclosed in your quote; it remains subject to applicable law and must not duplicate a charge for the same work.
For a package, you may transfer the booking to someone who meets its requirements on reasonable notice. Seven days’ notice before departure is treated as reasonable. We will explain and evidence the actual transfer costs; charges must be reasonable and must not exceed the cost incurred. A flat amendment fee will not override that rule. You and the replacement traveller are jointly responsible for the balance and lawful transfer costs.
Where a requested voluntary change cannot be arranged, the original booking remains in place unless you cancel. Any credit, revised travel date or supplier concession must be confirmed in writing. Master Saver flexibility is governed by the specific fare terms supplied for that booking.
6. If you cancel
Email info@clearbluediving.com with your booking reference. Cancellation takes effect when we receive your written notice. Ask for an acknowledgement and follow up if it does not arrive.
Where your confirmation expressly adopts the original Standard Rate schedule, the starting cancellation scale is:
| Notice before departure | Charge, subject to the rules below |
|---|---|
| More than 300 days | 10% of the total price |
| 300–61 days | 50% of the total price |
| 60 days or less | Up to 100% of the total price |
Package termination charges must be appropriate and justifiable, reflecting timing, expected cost savings and income from alternative use of the services. We will explain the calculation on request. Paying more in advance does not by itself increase your cancellation charge. Separate non-recoverable supplier costs must be disclosed, lawful and not counted twice. A Master Saver fare may have a charge up to 100%, subject to its disclosed conditions and these legal protections.
The original Standard Rate concession offers a credit for a 10% deposit held when cancellation is more than 300 days before departure, towards a new booking made within 12 months, excluding Bikini Atoll. Your confirmation must state whether this concession is included. A credit does not replace a statutory cash refund without your agreement.
If part of a party cancels, the remaining arrangements may need to be repriced; we will explain the effect. Insurance premiums, amendment charges and other payments are refundable where required by law or their applicable contract. Travel insurance may cover cancellation costs.
For a qualifying package, unavoidable and extraordinary circumstances at the destination or its immediate vicinity that significantly affect the package or travel there can allow cancellation without a fee. Where that right applies, we will refund the package payments within 14 days of termination; additional compensation is not due for those circumstances. Government travel advice is relevant evidence, not the only possible test.
7. If arrangements change or are cancelled
We will communicate notified changes promptly. Routes, dive times and joining arrangements may need adjustment, especially for safety. A different vessel, resort or departure time is not automatically a minor change: the effect on your holiday matters.
If a significant change to a package is necessary before departure, we will explain it, any price effect, available alternatives and the reasonable period for your decision. You may accept or terminate without a fee where the law provides that choice. If you terminate in those circumstances, the refund is due within 14 days. We will explain the consequence of no response rather than assume acceptance.
Any minimum group size and cancellation deadline must be disclosed before booking. For packages, cancellation for insufficient participants must also meet statutory notice limits. Supplier occupancy thresholds do not automatically apply to every Clear Blue holiday. Where we cancel, refunds, assistance and any compensation will follow the applicable legal and contractual rules.
If a significant part of a package cannot be provided during the trip, we will arrange suitable alternatives where required, without extra cost, and an appropriate price reduction where the alternatives are lower quality. We will provide the other remedies and return arrangements required by law.
8. Weather, disruption and unused services
War, serious public-health events, natural disasters, severe weather, official restrictions and other unavoidable circumstances may disrupt travel. We and the operator may adjust activities to protect safety. These events can affect compensation, but do not automatically remove refund or assistance rights.
If you voluntarily miss dives, leave early or do not use an available service, a refund is not normally due for that reason alone. This does not apply where a refund or other remedy is required because a contracted service was not properly provided. Tell us and your insurer promptly if illness or an emergency curtails your trip.
Contact the transport provider and us promptly about missed connections, cancellations or delays. Separately booked travel is governed by its own contract. Airline and other passenger rights remain available; a flight problem does not automatically cancel a separate resort or cruise booking.
9. Diving, health and insurance
Suitable travel, dive-injury and medical-evacuation insurance is a booking requirement. It must cover the actual destination and activities, including planned depths, technical or rebreather diving, wreck penetration where relevant, recompression, evacuation and repatriation. Check pre-existing conditions and cancellation cover. Clear Blue does not provide insurance advice.
Provide the insurer’s name and policy number when booking or within 14 days; for late bookings, provide them at least three days before departure, or at booking if departure is sooner. If evidence is missing, we will contact you. Participation may be refused if mandatory insurance is not in place, and cancellation costs will follow the disclosed terms and law. Insurance does not replace our own legal responsibilities.
Disclose relevant qualifications and recent experience accurately, bring certification and logbooks, and meet the itinerary’s minimum requirements. Divers must stay within their training and authorised dive plan, use appropriate equipment and follow the crew’s safety instructions. Captains and dive professionals may refuse or stop an activity on reasonable safety grounds.
Complete the operator’s current medical screening honestly and obtain medical clearance where required. Let us know before booking about assistance, access or health needs affecting suitability, using an appropriate private channel. A request for medical clearance is not medical advice. If a requirement cannot be met, we will explain the options and applicable charges; lawful remedies remain available.
10. Special requests and travel documents
Tell us early about dietary needs, cabin preferences, equipment, gases, training and any feature essential to your booking. We will check with the provider. A request becomes a contractual commitment only when expressly accepted in writing.
Check passport, visa, transit, entry and health requirements for every traveller’s nationality and full itinerary. Requirements vary and can change. We will provide information required of us, but you must obtain the necessary documents and comply with entry rules. You may be responsible for reasonable, evidenced losses caused by your failure to do so, except to the extent caused by our own failure.
Activities or excursions independently booked outside your confirmed arrangements have their own provider and contract. Our responsibility depends on what we have actually agreed to arrange or supply.
11. Conduct, children and equipment
Follow safety instructions and local rules, treat people and the marine environment respectfully, and do not participate while impaired by alcohol or drugs. Threats, abuse, dangerous conduct or serious disruption may result in an activity being stopped or accommodation being ended. Any action and financial consequences must be proportionate and consistent with applicable law.
You are responsible for reasonable, evidenced damage or loss caused by your actions or by a child in your care. Equipment deposits and rental conditions will be disclosed. You are not automatically liable for another adult’s conduct simply because you share a booking.
Parents and guardians must arrange appropriate supervision of minors. Minimum ages and any supervision requirements for boats, diving or other activities will be confirmed before booking.
12. Our responsibility and its limits
We must provide our own services with reasonable care and skill and meet any package-organiser obligations that apply. We cannot exclude liability for death or personal injury caused by negligence, fraud, or any liability that the law does not permit us to exclude or limit.
For packages, statutory rights to proper performance, price reductions and compensation apply. Where legally permitted, compensation for other claims is limited to three times the total package price. That contractual limit does not apply to personal injury, damage caused intentionally or negligently, or any other liability that cannot lawfully be limited. Applicable international carriage conventions may govern particular transport claims.
We are not responsible for losses that were not reasonably foreseeable when the contract was made, or business losses from a holiday booked for personal use, except where the law requires otherwise. We will not treat an insurance excess as a blanket limit on our responsibility.
Compensation already received for the same loss will be taken into account to prevent double recovery, without restricting independent passenger rights. Please provide reasonable assistance and evidence when a claim involves a supplier or insurer.
13. Help and complaints
Raise problems promptly with the local operator and Clear Blue so there is an opportunity to put them right. In an emergency, contact local emergency services and your insurer’s assistance service using the details in your travel documents.
Where required, we will provide prompt assistance, including information on health services, authorities and consular support, and help with communications or alternative arrangements. A lawful assistance charge for difficulties caused intentionally or negligently by a traveller will not exceed our actual costs. Package obligations concerning accommodation when return travel is impossible, including exceptions for travellers with particular needs, remain in force.
If unresolved, email a concise account, booking reference and supporting evidence to info@clearbluediving.com, preferably within 30 days of return. A later complaint does not automatically lose its legal protection. We will explain the next steps and any applicable dispute-resolution process.
14. Law, privacy and financial protection
English law applies, subject to mandatory consumer protections and court rights available where you live. Residents of Scotland or Northern Ireland may choose the law and courts of their home jurisdiction. Nothing here removes a right that cannot lawfully be waived.
We use information needed to handle enquiries and arrange bookings, and share relevant details with providers where appropriate under data-protection law. The privacy notice supplied with your booking explains purposes, lawful bases, transfers, retention and your rights. Marketing is optional; accepting booking conditions is not blanket consent to marketing or every use of health information.
Your pre-booking information must identify any applicable insolvency or other financial protection. These terms do not claim ATOL or ABTA membership. Required protection must be established before affected bookings are accepted.